Terms & Conditions | The Mill House Home

Terms and Conditions

UpdatedL 28 August 2026

These terms explain how you may use The Mill House Home website and purchase our handcrafted home décor and gift products. They are intended for customers in the United Kingdom.

## 1. Who we are and acceptance

This website is operated by **The Mill House Home**, a sole trader based in Lancashire with a head office at:

Bretherton House, Bretherton Row, Wigan, WN1 1LL

By using this website or placing an order, you agree to these terms. If you do not agree, please do not use the website or place an order.

## 2. Eligibility

You may browse the website at any age. Customers under 18 may place an order only with the permission and involvement of a parent or legal guardian, who is responsible for the order and payment.

You must provide accurate information when placing an order.

## 3. Acceptable use

You must not use this website unlawfully, attempt to gain unauthorised access, interfere with its operation or security, copy or scrape its content, impersonate another person, falsely suggest an association with us, or introduce malicious software.

## 4. Our content

The text, photographs, designs, branding and other content on this website belong to us or are used with permission. You may view the website for personal use, but you must not copy, reproduce, sell or redistribute its content without our written permission.

> **In short:** You may enjoy the website, but please do not copy or reuse our content without permission.

## 5. Products, prices and orders

We take care to describe our products accurately. As many products are handcrafted, minor variations in colour, texture, shape and finish may occur.

Prices are shown in pounds sterling. Delivery charges and any applicable taxes will be shown before you complete your order.

Placing an order is an offer to buy. A contract is formed when we send you an order confirmation. We may contact you if we cannot accept an order, including where an item is unavailable or there is an obvious pricing error. If payment has already been taken and we cannot fulfil the order, we will refund it.

## 6. Delivery

We deliver to addresses in the UK only. Delivery charges and estimated delivery times will be shown at checkout.

You are responsible for providing a correct delivery address. Please contact us if your order is delayed or does not arrive.

Responsibility for the goods passes to you when you, or someone you nominate, receives them, unless the law requires otherwise.

## 7. Returns and refunds

Our separate **Returns and Refund Policy** will apply, This can be found on our ABOUT page.

For UK distance purchases, you generally have 14 days after receiving your goods to tell us that you wish to cancel, followed by a further 14 days to return them. Certain exceptions may apply, including goods made to your specific requirements or other goods excluded by law.

You may inspect goods as you would in a shop. We may reduce a refund to reflect handling beyond what is reasonably necessary to establish the goods’ nature, characteristics and functioning.

We will issue eligible refunds within the time required by law. Unless goods are faulty, incorrect or an exception applies, you may be responsible for reasonable return postage where this was explained before purchase.

Nothing in these terms limits your legal rights if goods are faulty, misdescribed, unsafe or not fit for purpose. For faulty or incorrect goods, we will cover reasonable return postage and provide the remedy required by law.

> **In short:** UK customers have legal change-of-mind rights as well as rights for faulty goods. We pay reasonable return postage for faulty or incorrect items.

## 8. Shipping policy

We deliver to addresses within the UK only.

8.1 Delivery times

Orders are usually delivered within **7 days**, although many arrive sooner. Delivery may take longer during busy periods, holidays, severe weather or circumstances outside our control.

8.2 Delivery services

We may use **Royal Mail or Evri**, depending on the parcel’s size, weight and delivery requirements.

8.3 Delivery charges

The charge depends on the parcel’s size and weight and will be shown before you complete your order.

8.4 Delivery address

Please check your address carefully before placing an order. We are not responsible for delays caused by incorrect or incomplete address details.

8.5 Delayed, missing or damaged parcels

If your order has not arrived within the expected timeframe, contact us at **themillhousehome@gmail.com**.

If your parcel arrives damaged, please contact us promptly and include photographs of the packaging and product where possible.

Nothing in this policy affects your statutory consumer rights.

## 9. Third-party services

Payment providers, delivery companies and other third parties may be involved in fulfilling your order. Their own terms may also apply. We are not responsible for services operated entirely by third parties, but this does not affect your legal rights against us.

## 10. Changes to products and the website

We may update, replace or discontinue products and website features. We will not use this right to remove goods you have already paid for without providing the remedy required by law.

## 11. Disclaimers and liability

We aim to keep the website accurate and available, but we do not guarantee that it will always be uninterrupted, error-free or completely up to date.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

Subject to those limits, we are not liable for indirect or consequential loss that was not reasonably foreseeable when the contract was formed.

## 12. Governing law and disputes

These terms are governed by the law of England and Wales.

The courts of England and Wales will generally deal with disputes. However, if you are a consumer, nothing in these terms prevents you from relying on mandatory rights or bringing a claim in another court where the law allows you to do so.

## 13. Changes to these terms

We may update these terms from time to time. We will publish the updated version on this page and revise the date above. If a change materially affects an existing order or agreement, we will provide any notice or obtain any renewed agreement required by law.

## 14. Contact

For questions, complaints, cancellation notices or legal notices, contact:

Our Name The Mill House Hone

Email: themillhousehome@gmail.com

Our office address: Bretherton House, Bretherton Row, Wigan, WN1 1LL

## 15. General

If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue to apply.

These terms, together with any policies expressly referred to in them, form the agreement between you and us about your use of the website and purchases from it.

## 16. Privacy

Effective and updated from 28 August 2026

## Key points

i. We use personal information to process orders, deliver products, respond to enquiries and send marketing emails where permitted.

ii. Wix provides the website and stores information on our behalf.

iii. Royal Mail and Evri may receive delivery details needed to deliver your order.

iiii. We do not intentionally collect information about children.

iv. You can contact us about your information at **themillhousehome@gmail.com**.

16.1. Who we are

This policy applies to **The Mill House Home**, based at:

**Bretherton House, Bretherton Row, Wigan, WHN1 1LL**

It explains how we collect, use, store and share personal information when you visit our website, contact us or place an order.

16.2. Information we collect

When you contact us or place an order, we may collect your name, email address, telephone number, billing address, delivery address, order details and messages you send us.

Payment information is handled through the payment services available on Wix. We do not intend to store your full payment-card details.

When you use the website, Wix may collect technical information such as your IP address, browser type, device information, security information and usage data. Wix may also place essential cookies needed for website security, sessions and performance.

16.3. How we use your information

We use personal information to:

1. process and deliver your orders;

2. take payment and maintain business records;

3. respond to questions, complaints and support requests;

4. protect the website and prevent fraud or misuse;

5. meet tax, accounting and legal obligations; and

6. send marketing emails where you have consented or where the law allows us to do so.

For UK data-protection purposes, these uses may rely on fulfilling a contract, meeting a legal obligation, our legitimate interest in running a secure business, or your consent.

We do not use your information for automated decision-making that produces legal or similarly significant effects.

16.4. Who we share information with

We may share relevant information with:

1. **Wix**, which provides website hosting, store functionality, forms, member features and related infrastructure;

2. **payment providers**, to process and verify payments;

3. **Royal Mail or Evri**, where needed to deliver your order;

4. **email service providers**, where needed to send marketing emails; and

5. professional advisers, authorities or law-enforcement bodies where disclosure is legally required.

Wix’s current sub-processors are listed at:

https://support.wix.com/en/article/list-of-wixs-sub-processors

We do not sell personal information.

16.5. International processing

Wix and other service providers may process information outside the UK. Where this happens, the relevant provider is responsible for applying appropriate safeguards under its own legal and contractual arrangements.

16.6. Cookies and tracking

The website uses essential Wix cookies for security, website sessions, stability and performance.

We have not confirmed whether additional analytics or advertising technologies are enabled. Before publishing this policy, check the Wix privacy and cookie settings and update this section if Google Analytics, advertising pixels or other non-essential tracking is active.

You can also manage cookies through your browser settings.

16.7. Marketing emails

We may send marketing emails about our products, offers and news where permitted.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting **themillhousehome@gmail.com**. Service messages about orders, payments or delivery are not marketing messages and may still be sent when necessary.

16.8. How long we keep information

We keep order, payment and business records for as long as required for tax, accounting and legal purposes.

We keep customer enquiries and contact information only for as long as reasonably necessary to respond, manage our relationship with you and resolve any issues.

Marketing information is kept until you unsubscribe or it is no longer needed.

16.9. Your rights

Depending on the circumstances, you may have the right to request access to your information, correction of inaccurate information, deletion, restriction of use, objection to certain uses, or a copy of information you provided.

To make a request, email **themillhousehome@gmail.com**. We may need to verify your identity before responding.

You can also complain to the UK Information Commissioner’s Office:

https://ico.org.uk/make-a-complaint/

16.10. Security

We take reasonable steps to protect personal information. The website is built and hosted using Wix, which provides security for its underlying platform. We are responsible for keeping access to our Wix account secure.

No online service can guarantee absolute security.

16.11. Children

Our website is not directed at children, and we do not intentionally collect information about children. If you believe a child has provided personal information, please contact us so we can review the situation.

16.12. Third-party websites

Our website may contain links to other websites. This policy does not apply to those websites, so please read their privacy policies separately.

16.13. Changes to this policy

We may update this policy when our business, website features or legal obligations change. The effective date at the top will show when it was last updated.

16.14. Contact us

For privacy questions or requests, contact:

**The Mill House Home**

Bretherton House, Bretherton Row, Wigan, WHN1 1LL

**Email:** themillhousehome@gmail.com